Description
Learn how IT support works in real-world environments. This course teaches you how to troubleshoot software, manage networks, install operating systems, and deliver excellent user support—ideal for beginners entering IT.
What you’ll learn:
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Hardware components and peripherals
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Operating systems (Windows basics)
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Troubleshooting methods and ticketing tools
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Basic networking and device setup
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Customer service in tech support
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Final Project: Mock IT helpdesk scenario
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